*Quality Policy**

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The objective of our organisation is to deliver only the highest quality and authentic Southeast Asian snack products, ensuring respect for both the traditions of the producers and the requirements of our customers. We are committed to upholding this standard in every aspect of our operations. However, we reserve the right to substitute products with items of similar variety, quality, and value in the unlikely event that a substitution is deemed necessary. Please refer to our Substitution Policy outlined below:

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**Product Substitution Policy**

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From time to time, it may occur that a listed item is unavailable, necessitating substitutions of items that may be of equal, lower, or greater value. In such exceptional circumstances, we reserve the right to substitute with an item of comparable variety, quality, and value.

Should a substitution of your item be required, we will make every effort to notify you. In the event that we are unable to establish contact, we will proceed with the substitution to prevent any delays in the delivery of your order.

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**Personal Information Collection, Use, and Sharing**

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Foxburrow Snackers and Herbs & Spice (NZ) Limited collects personal information to facilitate its operations as an online platform dedicated to the sale of goods and services, including those provided by third-party merchants. The specific information collected may vary based on the nature of your interactions with Foxburrow Snackers. In general, the types of personal information we may collect include your name, address, email address, telephone number, and payment details.

We employ two primary methods for gathering information about you:

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1. **Non-Member Visitors:**

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  When you visit our website without logging in as a member, our servers automatically record information regarding your usage of the site. This includes data such as the time of your visit, its duration, and the pages accessed. Our objective in collecting this data is to gain insights into user preferences and ensure that advertisements displayed on the site align with your interests. In instances where you do not identify yourself by registering or logging in, the information collected remains anonymous.

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2. **Registered Members:**

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Upon initial registration for membership, we collect certain information, including your email address, name, and suburb. Your member profile will be further developed as you engage with the site, such as participating in competitions. Once you have registered, we collect personal information to provide you with the full advantages of membership, to process billing, and to correspond with you regarding your usage of the site. Additionally, we will analyse the collected data to administer, support, enhance, and further develop our operations.

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Foxburrow Snackers and Herbs & Spice (NZ) Limited may reach out to you to solicit feedback on the site and to inform you about any changes or new developments related to our services. If you have provided consent, we may also utilize your information to inform you of additional products and services that we offer.

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We assert that we are the sole proprietors of the information collected on this site. We only have access to and collect information that you voluntarily provide via email or direct contact. We will neither sell nor rent this information to any third party. Your information will be used solely to respond to inquiries you have made.

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**Disclosure of Personal Information:**

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Your personal information may be shared under the following circumstances:

- With our affiliated companies or service providers, such as for the purpose of data storage.
- When such disclosure is necessary to fulfil a requested action, such as the shipment of an order (including sharing information with courier companies to facilitate deliveries).
- When legally mandated to disclose information.

Except as outlined above, we will not share your personal information with any third parties outside our organization.
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**Preservation of Privacy**

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Foxburrow Snackers and Herbs & Spice (NZ) Limited is committed to maintaining confidentiality regarding any information provided by users. Such information will be utilised solely for the purposes specified above, including the sharing of relevant details with third-party merchants for either (i) the delivery or provision of goods or services ordered by customers or (ii) the redemption of purchased vouchers. We do not collect sensitive information beyond the parameters outlined above.

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**Access and Control Over Personal Information**

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Individuals may opt out of any future communications from our organisation at their discretion. Users can accomplish this by contacting us through the email address or telephone number provided on our website. Furthermore, individuals are entitled to:

- Review the data we have regarding them, if applicable.
- Modify or correct any data that we possess.
- Request the deletion of any personal data we hold.
- Convey any concerns regarding our handling of their information.

**Modification of Personal Information**

Members of Foxburrow Snackers and Herbs & Spice (NZ) Limited are permitted to view and amend their personal information at any time. We will only modify personal information at the direction of the member. Please note that members must be at least 18 years of age unless a specific agreement has been established with Foxburrow Snackers or Herbs & Spice (NZ) Limited.

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**Security of Information**

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Foxburrow Snackers and Herbs & Spice (NZ) Limited employs all reasonable measures to ensure that any sensitive information collected is accessible exclusively to authorized individuals and that there is no unauthorized use of personal data. We will retain your information for a reasonable duration or in compliance with legal requirements. 

The security of internet ordering is of paramount importance to our organization. We will ensure that your credit card information and personal details are adequately protected. We will never sell, trade, or disclose your personal information to any external entity.

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**Pricing Policy**

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All prices listed on the site are expressed in New Zealand dollars and include Goods and Services Tax (GST). The prices displayed do not include delivery costs; such costs will be charged separately at the time of ordering. Prices are subject to change without prior notice, and all payments will be processed upon completion of the user's order. Full payment is required before the dispatch of products or the provision of vouchers.

 

**Credit Card Transactions**

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At Foxburrow Snackers and Herbs & Spice (NZ) Limited, customers can engage in transactions with assurance. We employ state-of-the-art encryption technology, digital certificates, secure commerce servers, and robust authentication measures to safeguard personal information online. We do not retain credit card information; such data is discarded immediately following each transaction. We implement rigorous precautions to protect your information in both online and offline environments.

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When sensitive information, such as credit card data, is collected by us or our service providers, it is encrypted and transmitted securely. Users can verify the security of their transactions by looking for a closed lock icon at the bottom of their web browser or by checking for “https” at the beginning of the address in the web browser.

In addition to our online security measures, we also prioritise the protection of information offline. Access to personally identifiable information is restricted to employees who require such information to perform specific duties, such as billing or customer service. The systems and servers used for storing this information are maintained in a secure environment.

All transactions are conducted through the highest level of encryption available, ensuring that credit card details are not stored. Sensitive information is protected by encryption technology that is fully secure, thereby enabling customers to complete their orders confidently. We accept Visa, MasterCard, and American Express cards for online transactions.

We utilise all available resources to protect sensitive information. Consequently, when customers place their first order with us, they are required to register as a customer by creating an account.

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**Cookies**

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A cookie constitutes a small file placed on a user’s hard drive following a visit to our website. This file facilitates efficient navigation by maintaining a record of previous visits. It serves to identify users and track sessions, thereby providing information that aids in the effective management of website use. We do not associate this information with any personal details. Users may delete cookies from their hard drives at any time.

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**Changes to this Policy**

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Foxburrow Snackers and Herbs & Spice (NZ) Limited reserves the right to amend this Privacy Policy, in whole or in part, from time to time without prior notice. Any amended Privacy Policy will take effect upon its upload to the website.

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**How to Contact Foxburrow Snackers and Herbs & Spice (NZ) Limited**

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Should you wish to request access to your personal information or provide feedback regarding this policy, please contact us via email at sales@foxburrowsnackers.co.nz